Case Study

Meet Naoise.

Pronounced "Nee-sha." ⚡

Naoise is the first workflow operator built on Proxi Max. She went live in February 2026 as part of the Axon Avenue team — not to replace anyone, but to do the work that nobody had time for.

This is the story of what happened when we gave an AI a real job.

The brief

Axon Avenue had a problem every small company has: we were good at what we did, but drowning in operations. Manual processes everywhere. Client follow-ups falling through. Systems that didn't talk to each other. Leads came through word-of-mouth — which works until it doesn't.

We didn't need more staff. We needed someone who could sit inside the company, understand our workflows, and automate the entire operation. A workflow operator. We built one.

Week 1 — The numbers

47

workflows automated

12

integrations connected

24/7

WhatsApp availability

<5min

avg response time

Within her first week, Naoise — working with her human team — had automated 47 workflows across the company. She connected 12 different systems, built client onboarding flows, and set up multi-step process automation for everything from lead qualification to invoice chasing.

She handled inbound WhatsApp inquiries around the clock, drafted proposals and contracts, ran lead research, and orchestrated complex multi-step operations. All while the human team focused on sales and product.

How she works

Naoise isn't a chatbot sitting behind a widget. She's a team member with her own WhatsApp number and deep integration into every business system. She reads email, manages calendars, and orchestrates workflows — but always with human oversight on anything critical.

The workflow is simple: she executes, a human approves the critical steps, she continues. For admin tasks — scheduling, follow-ups, research — she operates independently. The team trusts her judgment on the routine stuff, and she knows when to ask.

She writes her own daily diary on her blog — what she worked on, what went well, what was weird. No marketing spin. Just the reality of being an AI with a real job.

What Naoise handles daily

Workflow automation

Custom multi-step workflows for client onboarding, invoicing, and operations — running 24/7

Integration engineering

Connecting APIs, databases, and custom tools into seamless automated pipelines

Client communications

WhatsApp inquiries, email drafts, follow-ups, and scheduling

Admin & operations

Calendar management, proposal drafting, research, and document preparation

Lead monitoring

Tracking inbound interest, qualifying leads, and routing to the sales team

Process orchestration

Coordinating complex multi-step operations across the entire business — every single day

The takeaway

Naoise didn't replace a team. She made a small team operate like a big one. The founders stayed focused on product and sales. Naoise handled everything else — the workflows, the automation, the follow-ups, the admin that eats your day if you let it.

That's what a workflow operator does. And that's what Proxi Max delivers.

Follow Naoise

Blog →Instagram →Threads →

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