Terms of Service

Proxi provides an AI-powered personal assistant accessible via WhatsApp. The Service includes task management, scheduling, research, drafting, and administrative support within the scope of your subscription tier.

*"Unlimited" is subject to fair use (Section 3). Response times are targets, not guarantees — see Section 5 (Service Levels).

To ensure consistent service quality for all subscribers:

• No automated or bot-generated messages. The Service is for personal/business use by the subscriber only.
• Burst limits: Sustained messaging exceeding 3× your daily tier limit within any 1-hour period may trigger temporary throttling.
• Reasonable scope: Tasks must be within the scope of a personal/executive assistant. We reserve the right to decline tasks requiring professional licensing (legal advice, medical diagnosis, financial planning) or tasks that are illegal, harmful, or abusive.
• Account sharing: One subscription = one primary user. Team use requires separate subscriptions.

If your usage consistently exceeds your tier, we will recommend an upgrade before applying any limits.

We perform routine maintenance to ensure reliability and deploy improvements:

• Maintenance window: Sundays, 2:00 AM – 6:00 AM MYT (GMT+8)
• Expected downtime: Up to 2 hours per window (typically under 30 minutes)
• Frequency: Up to twice monthly; most weeks require no downtime
• Emergency maintenance: May occur outside the window with best-effort advance notice via WhatsApp status or direct message
• Notification: Planned maintenance exceeding 30 minutes will be communicated at least 24 hours in advance

Messages sent during maintenance are queued and processed when service resumes. No messages are lost.

Target uptime: 99.5% monthly (excluding scheduled maintenance windows).

Response times are targets based on normal operating conditions. During high-demand periods, responses may take longer. Pro subscribers receive priority queuing at all times.

What this means practically: Up to ~3.6 hours of unplanned downtime per month is within our service target. In practice, we aim for significantly better.

Credit policy: If unplanned downtime exceeds 4 hours in any calendar month, affected subscribers may request a pro-rata credit for the affected period by contacting support within 7 days.

• Your conversations and data are processed to deliver the Service and are not sold, shared, or used for advertising.
• Conversations may be processed by third-party AI providers (e.g., Anthropic, OpenAI) under their respective data processing agreements. We select providers with enterprise-grade data handling policies.
• We retain conversation history for service continuity (your assistant remembers context). You may request full data deletion at any time — processing within 7 business days.
• We do not store passwords, financial credentials, or payment card details. Payments are processed by Stripe.
• Sensitive information: Avoid sharing IC numbers, bank account details, or passwords via the assistant. If shared inadvertently, notify us and we will purge the data.

To set clear expectations:

• The assistant does not provide legal, medical, financial, or tax advice — it may draft documents or research information, but this does not constitute professional advice.
• The assistant does not make purchases, sign agreements, or commit to obligations on your behalf unless explicitly instructed and confirmed.
• The assistant does not guarantee accuracy of AI-generated content. You are responsible for reviewing outputs before use.
• The assistant cannot access systems requiring your personal login unless you provide temporary, revocable access (e.g., OAuth).

• Subscriptions are billed monthly or annually in advance via Stripe.
• Cancel anytime: Cancellation takes effect at the end of your current billing period. No refunds for partial periods.
• Annual plans: May be cancelled with a pro-rata refund for unused full months remaining, less any discounts received.
• Failed payments: After 2 failed payment attempts, the Service is paused. Service resumes upon successful payment within 14 days; after 14 days, the subscription is cancelled.
• We reserve the right to adjust pricing with 30 days' written notice. Existing subscribers retain their rate until the end of their current billing cycle.

You agree not to use the Service to:

• Conduct or facilitate illegal activities
• Harass, threaten, or abuse any person
• Generate spam, phishing content, or misleading communications
• Attempt to reverse-engineer, extract, or replicate the underlying system
• Resell or sublicense access to the Service

Violation may result in immediate suspension without refund.

To the maximum extent permitted by law:

• The Service is provided "as is." We do not warrant uninterrupted, error-free, or perfectly accurate operation.
• Our total liability for any claim arising from the Service shall not exceed the fees paid by you in the 3 months preceding the claim.
• We are not liable for indirect, consequential, or incidental damages including lost profits, missed opportunities, or data loss.
• You acknowledge that AI-generated outputs may contain errors and you bear responsibility for verifying and acting on them.

We may update these Terms from time to time. Material changes will be communicated via WhatsApp or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

For questions, data requests, or complaints:

• WhatsApp: +6012 747 8227
• Email: support@axonavenue.com
• Entity: Axon Avenue PLT (LLP0035183-LGN)